Auroralight has been trusted by landscape architects and lighting designers for over 20 years. Our high quality products and lifetime warranty speak for themselves. However, we also pride ourselves in our customer service. Here is what some of our customers have to say about Auroralight:
Mike, Steve and the entire team at Auroralight are great to work with and always provide great customer service. They listen to our needs and are willing to develop new fixtures if they can better help our clients. When we order a product, it is always packaged nicely and shipped promptly. When we need fixtures in a hurry, they always come through. I recommend Auroralight because their products are cutting-edge and hold up well in the extreme weather conditions of Nebraska. The fixtures offer a clean design and generate enough light that you can create the look you want with just a minimal amount of fixtures. It's just another reason why we work with Auroralight whenever we can.
It's the caliber of the product and the fact that it's made locally that I really appreciate. I support Auroralight because their team supports me when I ask them to create something custom or tweak existing lines. Their turnaround time and delivery are very reasonable. These days we only specify LED in our landscape designs and we use Auroralight on every single project nationwide.
Auroralight's level of customer service is second to none. I recently placed an order at 2 p.m. Dublin time on a Thursday. The product was shipped out the next day and I received it on Monday. In just 19 business hours and despite thousands of miles between us, I had what I needed to show my clients. Decisions often need to be made in a hurry and having a product in your hands to see and feel can make all the difference. I know that I can count on Auroralight for fantastic customer service every time. Their products offer better design and quality than anything else I have found. My upscale residential clients demand the very best and I have total peace of mind whenever I specify Auroralight. Because of it, I haven't gone near any other competitors since I started working with them. Thank you Auroralight.
We enjoy working with a local company whose products are made entirely in the USA. Auroralight always goes the extra distance to make a product that is absolutely bullet proof and can withstand the test of time. I specify Auroralight whenever a client wants lighting to last a lifetime. With Auroralight, we know there will be no callbacks and our customers will be satisfied.
I enjoy working with Auroralight for several reasons. The first is the product design. The styling of its luminaires is timeless and so versatile, that they easily span every architectural genre. The second reason is construction quality. The products are machined well and the use of solid brass and copper ensures a long-lasting product life, which is important to me and my clients. Auroralight products are a long-term investment. You know you will benefit from having the very best the industry has to offer.
The third reason is outstanding customer service. We always receive VIP treatment whenever we call and outstanding follow-up. Employees are helpful, direct and professional. Nothing is over out of the question with them when it comes to special requests or working through a unique lighting challenge. On top of it all, Auroralight backs everything with a lifetime warranty on its luminaires and a 10-year warranty on LEDs. Auroralight is truly the Cartier of landscape lighting manufacturers.
I have been using Auroralight Lighting fixtures since 1996 and I may possibly be one of Auroralight's first and biggest specifiers. We have a motto at Bradley Landscape Development and that is, 'Do the job right the first time.' Auroralight backs their products with an incredible warranty, great customer service, timely deliveries and the quality and craftsmanship of their fixtures are second to none. We don't get the calls later from the homeowners with complaints of faulty fixtures when they install Auroralight. Bottom line, Auroralight offers peace of mind. I couldn't ask for more.
Auroralight offers above and beyond the best products on the market. They are also backed by the best customer service in the industry, whether it's a standard stock fixture or a custom fixture. Since I started working with them more than six years ago, Auroralight has always responded quickly and been there for me. Auroralight is a great partner because they care as much as I do as a designer/installer when it comes to providing my customers with the best fixtures possible.
Whenever I show clients an Auroralight fixture and let them actually hold one in their hands, it's obviously why I recommend Auroralight. If I show them the fixture in a catalog, I sell them on the fact that Auroralight is made and machined locally in the U.S. and that it's a great product with exceptional service. Auroralight's incredible lifetime warranty ensures there will be a lot less issues down the road and that's important for long-term customer satisfaction.
I just wanted to drop you a line and thank you for refurbishing the landscape lights I sent you. It it so refreshing to deal with a company with such a great warranty. Suffice it to say I have told nearly everyone I know of your company and how you stand by your product, which by the way is a great one.
I just wanted to let you know that your fixtures are amazing. I met with one of our clients last week in Bartlett, IA at a cabining site. We installed a LED job there two years ago. There was (24) PL6 LED path lights with nickel finish and (110 Kentia spot lights with nickel finish along with some other fixtures installed there. Last summer we had a 100 year flood along the Missouri river. This camp site was under 7 feet of water over 6 months. We tested one path light and one spot light and they worked. WOW! True testament to a great product. I wanted you to hear that.